Refund & Cancellation Policy

At Soft Axis.io, we are committed to providing high-quality digital services and maintaining transparent business practices. This Refund & Cancellation Policy explains the terms governing cancellations, refunds, and project termination for all services offered through softaxis.io.

By engaging our services, you agree to the terms outlined in this policy.

1. Nature of Our Services

Soft Axis provides professional digital services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Website Design & Development
  • Lead Generation
  • Social Media Marketing
  • Content Marketing
  • Virtual Assistant Services
  • NDIS Digital Marketing
  • Branding & Creative Services
  • Digital Strategy & Consulting

As these services involve time, expertise, planning, and customized work, refunds are subject to the conditions below.

2. Project Cancellation

Clients may cancel a project at any time by providing written notice via email.

If a project is cancelled:

  • Work completed up to the cancellation date will be billed.
  • Any outstanding invoices become immediately payable.
  • Deliverables completed and paid for will be provided to the client.
  • Work not yet completed will not be charged.

3. Refund Eligibility

Because our services are custom and time-based, refunds are generally not available once work has commenced.

Refunds may be considered only in exceptional circumstances, including:

  • Duplicate or accidental payments.
  • Billing errors made by Soft Axis.
  • Services that cannot be delivered due to circumstances solely within our control.
  • Where required by applicable consumer protection laws.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Services

The following are generally non-refundable once purchased, delivered, or initiated:

  • Website design and development work
  • SEO services already performed
  • Marketing strategy sessions
  • Paid consultations
  • Graphic design and branding work
  • Content writing and copywriting
  • Virtual Assistant hours already completed
  • Advertising campaign setup or management
  • Paid media spend (Google Ads, Meta Ads, LinkedIn Ads, etc.)
  • Domain registrations
  • Website hosting fees
  • SSL certificates
  • Premium software licenses
  • Third-party subscriptions
  • Any custom digital deliverables approved by the client

5. Monthly & Recurring Services

For recurring services such as SEO, digital marketing, website maintenance, or virtual assistant support:

  • Clients may cancel recurring services by providing at least 30 days’ written notice, unless otherwise stated in the service agreement.
  • Services will continue until the end of the current billing period.
  • No partial refunds are provided for unused time within an active billing cycle.

6. Client Delays

Projects requiring client input, approvals, content, or feedback may be delayed if the necessary information is not provided.

Soft Axis reserves the right to:

  • Pause project work until required information is received.
  • Reschedule project timelines.
  • Invoice completed milestones according to the agreed payment schedule.

Extended delays may result in project reactivation fees if significant time has passed.

7. Project Abandonment

If a client becomes unresponsive for 30 consecutive days after a request for required information or approval, the project may be considered inactive.

Inactive projects may:

  • Be placed on hold.
  • Require a reactivation fee before work resumes.
  • Be closed after an extended period at Soft Axis’s discretion.

Payments already made for completed work remain non-refundable.

8. Changes to Project Scope

Requests that significantly change the agreed scope of work may require:

  • A revised quotation.
  • Additional project timelines.
  • Additional fees.

Scope changes do not qualify for refunds on work already completed.

9. Payment Disputes

If you believe you have been charged incorrectly, please contact us promptly so we can investigate and resolve the issue.

Initiating a payment dispute or chargeback without first contacting Soft Axis may delay resolution and could result in suspension of ongoing services while the matter is reviewed.

10. Force Majeure

Soft Axis shall not be liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, cyber incidents, government actions, labor disputes, or failures of third-party providers.

11. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of our services after changes are published constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding cancellations or refunds, please contact us.

Soft Axis

Website: https://softaxis.io

Email: admin@softaxis.io

We are committed to addressing refund and cancellation enquiries promptly, fairly, and professionally.